MRR Terms & Conditions
Last updated: September 11, 2024
About MRR
MRR supports its Customers to establish the existence of, monitor and object to the processing of Personal Data held about them or their Clients in know-your customer, anti-money laundering and similar financial crime risk management databases.
The Services provided by MRR are:
Detection: request Database Controller to confirm whether Customer or Client is a Profile Subject and if so to supply a copy of the Profile.
Monitoring: ongoing monitoring of Databases for Detection or to establish whether a Profile has been updated. (Detection and Monitoring may be achieved by making Data Subject Access Requests under UK GDPR or other enquiries of Database Controllers.)
Removing: suggestions for how Customer or Client may want to object to the processing of their Personal Data by a Database Controller under UK GDPR and once agreed, requesting Database Controller to implement those suggestions.
Status of these terms and conditions
These terms and conditions (Terms) and each Order create a separate agreement between MRR and Customer regarding the supply of Services.
If Customer clicks online to indicate acceptance of the Terms, makes payment based on an Order that references the Terms or continues to use Services, Customer has agreed to the Terms.
MRR does not have to accept orders for Services placed by email, but any order accepted will be subject to the Terms. MRR does not accept other terms or conditions that Customer attempts to impose including those associated with Customer purchase orders. Such other terms and conditions will not apply to an Order. Customer may deliver a Customer purchase order or similar document as a convenience to Customer and for Customer’s internal accounting procedures only. Supply of Services or acceptance of payment shall not be considered acceptance of terms and conditions associated with this documentation.
The Terms prevail in the case of conflict between the Terms and an Order. However, the Order prevails if it refers to a specific provision of the Terms and an intention to vary that provision. The DPA always prevail in relation to the processing of Customer Personal Data.
If you sign an Order on behalf of a third party, you warrant and undertake to MRR that you are authorised to do so.
1. Interpretation. The definitions and rules of interpretation in this clause apply to an Agreement.
Affiliate: another entity that controls, is controlled by, or is under common control with a party. Control of a party means ownership, directly or indirectly, of over 50% of the entire ownership interest in the party or of the party’s voting stock, or the right and power to direct the party’s affairs.
Agreement: each separate agreement between MRR and Customer made up of an Order and the Terms. Authorisation: all written authority and identification evidence necessary for MRR to carry out the Services in the form required by MRR.
Client: any client of Customer who may be a Profile Subject in relation to which Customer requests Services.
Confidential Information: the terms of an Agreement and information of a party that is proprietary or confidential, including (for MRR) MRR Data and (for Customer) Customer Data, and is clearly labelled as such or should reasonably be considered confidential by the receiving party. “Controller”, “Data Subject”, “Personal Data”, “personal data breach” “Processor” and “processing” have the meanings attributed to them in the DPA.
Customer: the party ordering Services identified in an Order.
Customer Data: copies of any Profiles obtained by MRR, correspondence with Database Controllers, Guidance and other Customer Confidential Information (including Customer Data) processed through the MRR Platform.
Customer Personal Data: has the meaning in the DPA.
Database: a database of legal entities and natural persons used for know your customer, anti-money laundering or other financial crime compliance. Databases subject to the Services will be set out in the Authority or the Order.
Database Controller: the Controller of a Database.
Data Protection Legislation: has the meaning in the DPA.
DPA: MRR’s data processing agreement found at https://https://www.managingreputationalrisk.com/legal-notices. Words and expressions defined in the DPA have the same meanings in the Terms.
MRR: the MRR entity identified in the Order.
MRR Know-How: know-how, templates, models, methodologies, ideas, techniques, tools, processes, and technologies, including algorithms owned by, licensed to or developed by MRR. MRR Know-How is MRR’s Intellectual Property Rights.
Force Majeure: an event or sequence of events beyond a party’s reasonable control (after exercise of reasonable care to put in place information security, back-up and disaster recovery arrangements) preventing or delaying that party from performing its obligations under an Agreement but excluding circumstances resulting in Customer’s inability to pay the Price.
Good Industry Practice: practices, methods and procedures which would be reasonably commensurate with those practices, methods and procedures adopted by a skilled and experienced supplier engaged in providing services the same as or similar to Services and by a supplier of similar scale to MRR in accordance with UK GDPR.
Guidance: written output of the Removing Service.
Initial Term: the initial, fixed term of an Agreement for a Service bought on a Subscription basis starting on the Order Start Date and ending on the expiry of 12 months from the Order Start Date unless otherwise specified in the Order. The Initial Term specified in an Order may be different for different Services.
Intellectual Property Rights: trade secrets, patents and patent applications, trade-marks (registered or unregistered, including goodwill accruing thereto), service marks, trade names, business names, internet domain names, copyrights, moral rights, database rights, design rights, know-how rights in inventions, other intellectual property and proprietary rights (registered or unregistered), and other equivalent or similar rights which may subsist anywhere in the world, and applications for the foregoing.
Order: a MRR ordering document, statement of work, word order or online order or registration form specifying Services to be provided by MRR.
Order Start Date: the start date specified in an Order (or if no such date is specified the date of the last signature of an Order) or, in relation to an online Order, the date the Order is placed.
Permitted Recipients: (a) Customer, (b) officers, employees, regulators and professional advisors of Customer and those of its Affiliates (c) other third parties agreed by Customer and MRR.
Price: the price or charges for Services specified in the Order or agreed between Customer and MRR in writing from time to time.
Profile: a profile of an individual or entity on a Database.
Profile Subject: the legal entity or individual that is the primary subject of a Profile.
Project Services: professional or other services provided by MRR as set out in an Order.
Renewal Term: has the meaning in clause 10.2.
Services: MRR services ordered by Customer as specified in an Order.
Start Date: the earlier of the Order Start Date or the date on which MRR begins to provide Services.
Subscription: Services bought by Customer on a recurring basis as identified in an Order.
Term: the total period of an Agreement.
Year: each successive 12-month period of the Term starting on the Start Date.
1.1. Clause, schedule and paragraph headings do not affect the interpretation of an Agreement. References to clauses and schedules are to the clauses and schedules of an Agreement.
1.2. A person includes an individual and an incorporated or unincorporated body.
1.3. Unless the context otherwise requires, words in the singular include the plural and vice versa. A reference to one gender includes all genders.
1.4. A reference to a statute or statutory provision is a reference to it as it is in force as at the date of an Agreement and includes subordinate legislation made as at the date of an Agreement under that statute or statutory provision.
1.5. If the word “including” or similar words are used before describing items, such items are examples only and not an exhaustive list.
2. MRR’s obligations
2.1. MRR warrants that: (a) Services will be performed with reasonable skill and care and in accordance with Good Industry Practise (b) other than Authority, it has and will maintain necessary licences, consents, and permissions for the performance of its obligations under an Agreement (c) it will comply with laws and regulations applicable to MRR in the provision of Services.
2.2. If Services do not conform with an Agreement, MRR will, at its sole expense, use reasonable commercial efforts to correct this non-conformance promptly or give Customer an alternative means of accomplishing the desired performance. This correction or substitution is Customer’s sole and exclusive remedy in relation to this non-conformance.
3. Customer Data
3.1. Customer has sole responsibility for the legality, accuracy and quality of Customer Data. Customer is advised to keep backup copies of Customer Data. MRR will provide Services using only the exact name and spelling of that name as provided in writing by Customer.
3.2. If Customer Data is lost or damaged by MRR, as Customer’s sole and exclusive remedy, MRR will use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up maintained by MRR in accordance with its internal policies. MRR is not responsible for loss, destruction, alteration or disclosure of Customer Data caused by third parties (except MRR sub-contractors or sub-processors).
3.3. The DPA is incorporated by reference and applies to the processing of Customer Personal Data as defined in the DPA.
4. Customer’s obligations
4.1. Customer shall: (a) as a condition to MRR performing its commitments under an Agreement, provide MRR with Authorisation and timely cooperation and information as may reasonably be required by MRR to provide Services (b) comply with applicable laws and regulations with respect to its use of Services (c) make sure Permitted Recipients use outputs from the Services in accordance with this Agreement and MRR’s reasonable instructions (d) maintain necessary licences, consents, and permissions in relation to Customer Data necessary to enable MRR to perform its obligations under an Agreement.
4.2. If Customer buys Services in connection with Clients, Customer must ensure it has Authorisation from each Client to allow MRR provide to provide Services in relation to that Client and to process that Client’s Personal Data.
4.3. If any Database Controller challenges initial Authorisation, Customer will work collaboratively with MRR to re-provide Authorisation in an acceptable format.
4.4. All information provided to MRR to enable provision of Services must be true and accurate and not misleading. MRR is not responsible for detecting any errors in any such information.
4.5. MRR may cease providing Services if Customer has not provided all necessary information to this standard, co-operated to the extent necessary or if Customer or any Client presents an unacceptable reputational or regulatory risk.
4.6. If the performance of Services is delayed at Customer’s request or because of Customer’s acts or omissions time for performance of MRR’s obligations will be extended to take account of this delay. If MRR can show this delay results in an increase in cost to MRR of carrying out Services, MRR may increase the applicable Prices by an amount not exceeding this cost. MRR may invoice Customer for additional amounts payable within 30 days of explaining the increase.
5. Price and payment
5.1. Customer will pay the Price in accordance with the Order and this clause 5. Customer must provide any purchase order at the time of signature of the Order.
5.2. Customer shall pay the Price on signature of the Order. The Price for any Renewal Term must be paid annually in advance and within 30 days of MRR’s invoice. Invoice disputes must be raised before the due date for payment or the invoice will be considered accepted.
5.3. If MRR has not received payment of any part of the Price by the due date, and without prejudice to its other rights and remedies, MRR may on prior written notice to Customer: (a) suspend provision of Services until the Price is paid (b) charge Customer interest on overdue payments at the rate of 8% above the Bank of England base rate from time to time on the amount overdue (c) retain Customer Data until outstanding amounts have been paid in full or (d) terminate an Agreement under clause 10.3. Customer will be liable for legal or other reasonable costs incurred by MRR in the collection of overdue amounts.
5.4. The Price: (a) is payable in the currency specified in the Order (b) non-refundable and not capable of being applied to any subsequent Year (c) exclusive of value-added or sales taxes or duties which Customer is responsible for paying (d) must be paid without withholding or deduction. If the law requires Customer to deduct withholding tax from the Price, Customer must pay MRR an amount that ensures its net receipt is the same as it would have been if the payment had not been subject to this withholding.
5.5. By providing not less than sixty (60) days’ written notice: (a) before the start of any Year, MRR may notify Customer of the amount by which the Price for Services for that Year.
6. Intellectual Property Rights
6.1. MRR warrants it has the right to allow Customer to use Services in accordance with the terms of each Agreement.
6.2. Customer owns all Intellectual Property Rights in Customer Data excluding MRR Know-How within Guidance.
6.3. MRR own all Intellectual Property Rights in Services and MRR Know-How.
6.4. An Agreement does not grant Customer rights to Intellectual Property Rights in Services, MRR Know-How except as stated.
6.5. Customer may submit comments, information, questions, data, ideas, description of processes, or other information to MRR in connection with Services (“Feedback”). MRR may use, disclose, reproduce, license, create derivative works of or otherwise exploit Feedback without obligation to or restriction from, Customer.
7. Confidentiality
7.1. A party may be given access to the Confidential Information of the other party to perform its obligations or exercise its right under an Agreement. A party’s Confidential Information shall not include information that: (a) is or becomes publicly known other than through act or omission of the receiving party (b) was in the receiving party’s lawful possession before the disclosure (c) is lawfully disclosed to the receiving party by a third party without known restriction on disclosure or (d) is independently developed by the receiving party, which independent development can be shown by written evidence.
7.2. Each party shall take steps no less stringent than the steps it takes to protect its Confidential Information (and no less than reasonable steps) to hold the other’s Confidential Information in confidence and shall not use the other’s Confidential Information for purposes other than to exercise its rights or perform its obligations under an Agreement. Subject to clause
7.3. a party may disclose the other party’s Confidential Information to the disclosing party’s Clients, officers, employees and service providers or those of its Affiliates to the extent necessary to provide or receive Services. The disclosing party will make sure these recipients comply with the terms of this clause 7. 7.3. Guidance is provided for Customer’s benefit only. Customer may disclose Guidance only to Permitted Recipients. Customer shall ensure Permitted Recipients comply with this clause 10. Customer may only disclose Guidance to other parties with MRR’s written consent and on the basis that MRR assumes no responsibility or liability to such parties.
7.4. A party may disclose Confidential Information to the extent such Confidential Information must be disclosed by law, by governmental or other regulatory authorities or by a court or other authority of competent jurisdiction if, to the extent it is legally allowed to do so, it gives the other party prior notice of such disclosure and considers the reasonable requests of the other party about the content of such disclosure.
7.5. Following termination of an Agreement, MRR may securely dispose of Customer Data unless Customer requests MRR to return Customer Data at Customer’s cost within 30 days of termination. MRR shall use reasonable commercial efforts to deliver to Customer a copy of the then most recent back-up of Customer Data within 30 days of receipt of such request. MRR has the right to retain Customer Confidential Information (a) when required by law or (b) when securely isolated and protected on back-up systems and deleted in accordance with MRR’s standard deletion practises. MRR may also keep one copy of Guidance for its internal risk management purposes for 6 years following the date of the Guidance. Retained Customer Confidential Information shall remain subject to the Terms and this clause 7 and the DPA.
8. Basis of Provision of Services
8.1. Customer is responsible for evaluating the adequacy of Guidance. Guidance is based on MRR’s interpretation of the facts and information provided at the time Guidance is provided and is a matter of opinion. MRR is not obliged to update Guidance to reflect new information that comes to light, future developments or for any other reason.
8.2. In formulating Guidance, MRR may discuss ideas with Customer orally or show Customer drafts. To the extent that the content of drafts or oral Guidance is regarded by Customer as important, Customer must ask MRR to confirm it in writing. Such confirmed, written Guidance supersedes any previous drafts or oral communications and MRR is not responsible if Customer or others choose to rely on any drafts or oral communications.
8.3. Customer should not rely solely only on Services when deciding how to deal with any Client or Database Controller. MRR is not responsible if any person terminates or changes any commercial relationship with a Profile Subject as the result of Services. Output of Services are not recommendations, opinions or approvals.
8.4. People or entities identified in Profiles may not be the same as Customer or Client.
8.5. Customer must make sure Services enable it to comply with its legal or regulatory obligations. Services are not the provision of legal or other advice of any kind.
8.6. A Profile may not be deleted or updated as the result of provision of Services. A bank, other financial institution or commercial counterparty may not agree to deal with a Profile Subject even if their Profile is deleted or updated.
8.7. Customer or Clients may not be Profile Subjects before Services are provided but may become Profile subjects subsequently. MRR will not tell Customer if a Profile changes or is created and will not update any Guidance unless Customer purchases MRR’s Monitoring Services.
8.8. MRR acts in a commercially prudent manner to carry out Services in accordance with dates quoted for performance of Services. Such dates are estimates only.
9. Limitation of liability
9.1. EXCEPT AS EXPRESSLY PROVIDED IN AN AGREEMENT: (A) ALL WARRANTIES, REPRESENTATIONS, CONDITIONS AND ALL OTHER TERMS OF ANY KIND WHATSOEVER IMPLIED BY STATUTE OR COMMON LAW INCLUDING IN RELATION TO NONINFRINGEMENT, MERCHANTABLE QUALITY OR FITNESS FOR PURPOSE, OR IMPLIED FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE ARE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCLUDED FROM EACH AGREEMENT (B) SERVICES ARE PROVIDED TO CUSTOMER ON AN “AS IS/AS AVAILABLE” BASIS. THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS SHALL NOT APPLY TO AN AGREEMENT (C) NOTHING IN AN AGREEMENT OR THE PROVISION OF SERVICES CREATES ANY DUTY OF CARE TO CUSTOMER ON THE PART OF MRR.
9.2. NOTHING IN AN AGREEMENT EXCLUDES A PARTY’S LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY A PARTY’S NEGLIGENCE (B) FRAUD OR FRAUDULENT MISREPRESENTATION (C) GROSS NEGLIGENCE, RECKLESSNESS, OR WILFUL MISCONDUCT (D) NON PAYMENT OF THE PRICE (E) MISUSE OR MISAPPROPRIATION OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS OR (F) MATTERS FOR WHICH IT WOULD BE UNLAWFUL FOR THE PARTIES TO EXCLUDE LIABILITY.
9.3. SUBJECT TO CLAUSE 9.1 AND CLAUSE 9.2:
9.4. A PARTY IS NOT LIABLE WHETHER IN TORT (INCLUDING FOR NEGLIGENCE OR BREACH OF STATUTORY DUTY), CONTRACT, MISREPRESENTATION, RESTITUTION OR OTHERWISE FOR LOSS OF PROFITS, LOSS OF BUSINESS, DEPLETION OF GOODWILL, WASTED EXPENDITURE, LOSS OF REPUTATION OR SIMILAR LOSSES OR LOSS OR CORRUPTION OF DATA OR INFORMATION, OR PURE ECONOMIC LOSS, OR FOR SPECIAL, INDIRECT OR CONSEQUENTIAL LOSS, COSTS, DAMAGES, CHARGES OR EXPENSES HOWEVER ARISING UNDER AN AGREEMENT
9.5. MRR’S TOTAL AGGREGATE LIABILITY IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR BREACH OF STATUTORY DUTY), MISREPRESENTATION, RESTITUTION OR OTHERWISE ARISING IN CONNECTION WITH AN AGREEMENT AND SERVICES IS LIMITED TO THE TOTAL PRICE PAID BY CUSTOMER FOR SERVICES GIVING RISE TO THE LIABILITY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE LIABILITY AROSE.
9.6. MRR DOES NOT GUARANTEE THAT CUSTOMER’S USE OF SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. MRR SHALL HAVE NO LIABILITY FOR BREACH OF AN AGREEMENT CAUSED BY (A) CUSTOMER SYSTEMS OR THE INTERNET, (B) USE OF SERVICES CONTRARY TO MRR’S INSTRUCTIONS, (C) MODIFICATION OR ALTERATION OF SERVICES BY ANY PARTY OTHER THAN MRR OR (D) USE OF THIRD-PARTY PRODUCTS OR SERVICES IN CONJUNCTION WITH SERVICES .
9.7. A PARTY MAY NOT BRING AN ACTION AGAINST THE OTHER UNDER OR IN CONNECTION WITH AN AGREEMENT MORE THAN 12 MONTHS AFTER THE CLAIMING PARTY BECAME AWARE OF THE CAUSE OF ACTION OR EVENT GIVING RISE TO THE CLAIM. A PARTY IS ENTITLED TO RECOVER ITS REASONABLE LEGAL COSTS AND EXPENSES AGAINST THE OTHER PARTY IN RELATION TO SUCCESSFUL CLAIMS UNDER AN AGREEMENT.
10. Term and termination
10.1. An Agreement begins on its Start Date.
10.2. Renewal of Subscriptions. A Subscription will continue for its Initial Term. After the Initial Term, a Subscription will renew automatically for 12 months on each anniversary of the Start Date (each, a Renewal Term) unless terminated by a party giving the other at least 30 days prior written notice to expire on the day before the first day of the next Renewal Term.
10.3. Without affecting other rights or remedies available to it, MRR may terminate any Agreement with immediate effect by giving written notice to Customer if Customer fails to pay amounts due under an Agreement on the due date and remains in default not less than thirty (30) days after being notified in writing of the default.
10.4. Without affecting other rights or remedies available to it, a party may terminate an Agreement with immediate effect by giving written notice to the other party: (a) if the other party commits a material breach of an Agreement which is irremediable or (if the breach is remediable) fails to remedy that breach within 30 days after being notified in writing to do so (b) if the other party suspends, or threatens to suspend, payment of its debts or cannot pay its debts as they fall due or admits inability to pay its debts or is considered unable to pay its debts (c) if the other party suspends or stops, or threatens to suspend or cease, carrying on a substantial part of its business (d) either (i) the use or provision of Services may breach the export control or economic sanctions laws and regulations of any jurisdiction including the United States of America, the United Kingdom, the European Union and its Member States and the United Nations or (ii) if the other party becomes or any of its Affiliates become specially designated or sanctioned under such laws.
10.5. MRR can suspend Customer’s rights in relation to Services if MRR has the right to terminate such rights.
10.6. Termination or expiry of an Agreement shall not result in the termination of any other Agreement except that if MRR terminates an Agreement under clause 4.5,10.3 or 10.4, it may terminate all Agreements.
10.7. On termination of an Agreement:
10.7.1. MRR will repay any prepaid amount of the Price that relates to Services that will not be provided after termination if Customer has validly terminated an Agreement in accordance with clause 4.5, 10.3 or 10.4.
10.7.2. rights granted under an Agreement terminate immediately. Customer shall immediately stop use of Services
10.7.3. each party shall make no further use of Confidential Information belonging to the other party
10.7.4. rights, remedies, obligations or liabilities of the parties that have accrued up to termination, including the right to claim damages in respect of breach of an Agreement which existed at or before the date of termination shall not be affected or prejudiced
10.8. Provisions of an Agreement which expressly, by implication is intended to or should logically come into or continue in force on or after termination of an Agreement, including clauses 1, 3, 5 to 9, 10.7, 10.8, 13, 14 and he DPA shall remain in full force and effect.
11. Force Majeure
11.1. A party shall not be liable if delayed in or prevented from performing its obligations due to Force Majeure if it: (a) promptly tells the other party about the Force Majeure event and its expected duration (b) uses reasonable commercial endeavours to minimise the effects of that event.
11.2. If, due to Force Majeure, a party cannot perform a material obligation for thirty (30) days or more, the other party may terminate an Agreement on immediate notice.
12. Publicity
12.1. A party shall not issue announcements regarding an Agreement without the prior written consent of the other party.
12.2. MRR may not use Customer’s name or logo in its marketing (except that MRR may reproduce Customer’s logo displayed on Customer’s website to include on MRR’s Website to publicise Customer’s use of Services). Customer will tell MRR before publication if there are brand guidelines that MRR must follow.
13. General
13.1. MRR may not change the Terms during the Initial Term. MRR may change the Terms with effect from the start of any Renewal Term by updating the Terms found at https://www.managingreputationalrisk.com/legal-notices. Customer must review the Terms before and this change will be effective from, the start of the next Renewal Term. Customer’s continued use of Services is acceptance of the change.
13.2. MRR has the right to assume that Customer’s and its Affiliates’ employees, directors and officers who instruct MRR are authorised to do so. MRR may act on oral instructions.
13.3. No failure or delay by a party to exercise rights or remedies provided under an Agreement or by law shall be a waiver of that or other rights or remedies, nor shall it prevent or restrict the further exercise of that or other rights or remedies. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or other rights or remedies.
13.4. If any provision (or part of a provision) of an Agreement is found by a court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
13.5. If an invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever change is necessary to give effect to the commercial intention of the parties.
13.6. An Agreement and the DPA are the entire agreement between MRR and Customer in relation to the subject matter of that Agreement and the DPA and supersede previous agreements, promises, assurances, warranties, representations and understandings between them in relation to that subject matter, whether written or oral, relating to its subject matter.
13.7. In entering into an Agreement, no party is relying on and shall have no remedies regarding, statements, representations, assurances or warranties (whether made innocently or negligently) that are not set out in an Agreement.
13.8. Neither party shall, without the prior written consent of the other, assign its rights or obligations under an Agreement other than in connection with any merger, consolidation, sale of all or substantially all of such assigning party’s assets, or other similar transactions, provided, that the assignee: (a) is not a competitor of the non-assigning party (b) can fully perform the obligations under the Agreement and (c) agrees to be bound by the Agreement. The assigning party will give prior, written notice of such permitted assignment to the other party.
13.9. An Agreement does not confer rights on any person or party (other than the parties to an Agreement and, where applicable, their successors and permitted assigns) under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
14. Notices
14.1. Notices required to be given under an Agreement must be in writing and delivered by hand, courier or email. Notices delivered by hand or courier shall be marked for the attention of the CEO of the recipient and to an address specified in the Order. Notices sent by email shall be sent (in the case of MRR) to
14.2. A party may update its address or email address by giving notice to the other party in accordance with this clause.